24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance without delay, so our web hosting services feature 24/7 tech support and several ways of contact. In case you don't have an account yet, you can call us or use our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up purchasing a service that you can't use. If you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires more analysis. Unlike the vast majority of suppliers that you can find today, we reply to all of the tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply feature 24/7 customer and tech support, which means that whatever the issue you experience, you are able to get in touch with us and we will give you a hand quickly. The guaranteed answer time for every email or support ticket that you open through your Hepsia website hosting Control Panel is just one hour; usually the response time hardly ever is more than 20 minutes. We also provide phone support with several local numbers around the globe plus a live chat, so you are able to get in touch with us and find more details about our solutions even if you don't have an account yet. We can assist you with any question or an issue you may have - payment methods, package features, email configuration, web hosting account settings, and so on. If you employ our services, you will not ever experience an issue where you have to wait for a couple of days to get a problem solved like you will have to do with various other companies.
24/7 Customer Support in VPS Hosting
In case you purchase a virtual private server from our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you're a current customer and you require help with some technical issue that requires longer time to investigate or resolve, you're able to open a ticket through your billing account or you can send an e-mail message and we will handle the trouble and send you an answer within one hour. The reply time is warranted 24/7, including holidays and weekends, however for the vast majority of issues it takes less than 30 minutes to get support. Our support service covers your VPS as well as all the pre-installed software it features, so in case you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive well-timed support in general, let alone when you run an entire server, so each and every dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee whatever the problem. The service is free of charge for all the difficulties with the server or the software that was installed by our admins during the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from the billing area or you can send an e-mail, and the actual reply time for either of these rarely exceeds 30 minutes because we have administrators available 24x7x365. In case you need general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you're able to include to your server package from your billing Control Panel.