Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help section incorporated into TERIONET’s Website Control Panel features a selection of help articles and regularly asked questions. Aimed towards resolving any common problem that you could possibly come across, they are written by our support team of professional technicians.

  • Top quality support service

  • How–To Videos

  • For all of you who’d rather learn how to deal with a typically encountered issue by watching a tutorial video clip, we have added a compilation of video tutorials to our Website Control Panel. All the instructional video clips are very short and easy to understand. They offer step–by–step presentations of various web site administration tasks.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 customer support service and include a 1–hour response time guarantee. Our trained support engineers will be online for you 24 hours a day and will fix any issue that you may stumble upon within maximum 60 minutes after the customer support ticket submission. In most cases, a response will be given to you within 20 minutes.