A Sixty–Minute Response Time Guarantee
We offer a 60–minute response time guarantee for every ticket or email that you send to our customer support staff. We’ll swiftly reply to all typical questions and forward right away the issue to our server administrators if any further assistance is needed. If you order the Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you upfront.
A Top–Quality Technical Support Service
If you require help with our Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, do contact our customer support staff at any time via the ticketing system. Also, should you require help administering your server, you can make use of our Admin Services package, that includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting procedures, data backup storage space, etc.
An Intuitive Help Area
We have provided the Website Control Panel with a detailed knowledge base, which includes comprehensive explanations of all its features and functions. Also, we have prepared detailed video tutorials that will further instruct you how to perform a certain operation or solve a commonly experienced problem. All the instructional articles and the tutorial video clips are readily reachable from every Website Control Panel section through the Help and Videos buttons in the top right corner.