There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you choose is a support ticket system. This is the least complicated communication channel for a number of reasons. In the event that no representative is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste large bits of info without having to worry about typing errors, and if a certain issue requires more time to be solved or a number of replies must be exchanged, all the info will be in the very same location, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which suggests that if you need to provide information or to adhere to directions, you will have to use at least two separate accounts and this number could increase in case you desire to administer multiple domains. Besides, a lot of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you are browsing through your website files or updating various settings. The ticketing system is being monitored 24x7x365 by our client care staff and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to obtain assistance. In contrast to some other web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information concerning any billing or technical problem. Moreover, you can see a selection of help articles, which will help you solve the most commonly experienced challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything connected to your account in one location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or bump into a complication, you can get in touch with our technical support team members straight away without having to sign into a different system. You can look through your files or check different settings in your account while opening a new ticket or reading the response to an old one. In case you’ve got an abundance of tickets and you wish to track down a given one, you can use the smart search option, which is available in the Help section. We will make sure you receive a response in no more than sixty minutes regardless of the essence of your query or issue.