A lot of individuals who begin using their first web hosting account, or switch companies, often have enquiries in regards to how specific tasks are done or bump into problems when setting up various things like e-mails, site settings, and so on. That is why, many web hosting companies have prepared documentation with the most common questions and issues so as to help their customers receive information swiftly and easily. Consequently, the help desk support staff can concentrate on actual issues that given customers may be facing, as the solution for the smaller things will be available on the web and customers can easily fix them without having to touch base with the help desk support staff. Having thorough documentation is very important, especially for new customers with no experience whatsoever, as the web hosting service entails plenty of features and many individuals can get puzzled about what action to take. A good knowledge base can both help you complete the procedures that you want and learn how the hosting service functions in general.

Extensive Online Documentation in Web Hosting

Our web hosting plans come with an exhaustive knowledge base where you can find info about all the problems that you may experience and their solutions. You can learn how to create and manage a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are correct, but you’re unable to send emails, for instance. We’ve done our very best to be as comprehensive as possible and to cover all the available options in order to save you time and effort and to offer you different solutions for each single problem. The knowledge base features informational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will acquaint you with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in every Control Panel section, while if you’d like to see the whole archive of articles, you can go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared a detailed online knowledge base for all our present and prospective customers, so in case you purchase a semi-dedicated server account from us, you will be able to find any information that you’re looking at any moment. We have heaps of informative articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are simply two examples. Our instructional guides will help you do anything you like – extract an archive, import a database, redirect a domain, etc. Plus, we’ve also got troubleshooting instructions, which will allow you to find out what induces a given problem and the probable solutions for it. In case you can’t send e-mails or your domain opens a 500 Internal Server Error message, for instance, you can examine our knowledge base and correct the issue very quickly. The articles can be accessed through any Control Panel section, as well as through the all-encompassing Help section.