A live chat is one of the many channels of communication supplied by some web hosting providers as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This way of communication is quicker in comparison to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a telephone call with a representative. Furthermore, if the trouble that you experience needs some time to be investigated and dealt with, you will be able to do something else at the same time instead of just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service completely free as long as you have Internet accessibility even if your web hosting provider is situated in another country and they don't have a local telephone number that you can call.

Live Chat Support in Web Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You can get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the Linux web hosting that we provide if you are not a customer yet, or about general and billing questions when you already have a user profile. Although for strictly technical matters you need to open a trouble ticket to the technical support team, because such matters need extra time to be resolved, you can still contact us through our live chat for some technical information. For instance, we can assist you to set up an email address in your email client or troubleshoot various issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every day, even on weekends and holidays. It's the perfect way to learn more details about our Linux semi-dedicated hosting in case you do not have an account yet or to get a problem resolved if you're a customer and our customer care representatives will assist you instantly no matter what time of the day you join our chat. If you're unsure which plan is better for your websites, in case you need advice whether you should acquire a specific upgrade and how to order it or if you've got problems setting up an e-mail account on your computer, you are able to get in touch with us and we'll provide you with the necessary info very quickly. The live chat is available even after our phone lines go off for the day, therefore when you have an account here, you can be sure that you will always receive quick assistance with any question or problem that pops up.