If you ever experience a problem with your site and are unable to cope with it, ask the web hosting provider’s support team to assist you to get the site back online. A speedy resolution would be the most favorable scenario, but many companies answer within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if your problem can be easily sorted out, your site may not function properly or may not be available whatsoever for a longer span of time, so you may lose prospective customers because it is quite unlikely that anybody will be willing to return to a website that is inoperational. In this light, you should make certain not only that you can reach your hosting company, but also that they can answer and help you in a timely fashion. If a software app update does not proceed smoothly or you delete something unintentionally, for instance, the site must be restored quickly so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting include a sixty-minute response guarantee, so regardless of what query or predicament you might have, we will always be there to lend you a hand. Actually, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both sales and technical matters. Our support staff representatives will be at your service 24x7, even on weekends and official holidays, which goes to say that you’ll receive prompt assistance at all times. We are aware of precisely how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have explored the issue and, if we haven’t solved it, we will provide you with more details on what you need to do on your end – if the case requires this. With our support service, you can be sure that there will be someone to help you out instantaneously, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we know precisely how important it is to get quick help, we promise that you’ll never have to wait around for more than 60 minutes to obtain a reply to any trouble ticket that you submit through your semi-dedicated server Control Panel. In fact, you will seldom have to wait for more than 20 to 30 minutes and this applies to any query irrespective of what its nature is – technical, general or billing. In addition, our client and tech support team is working 7 days a week, which implies that even if you post a ticket during official holidays, you will always receive an instant reply, which will contain the answer to an enquiry, the solution to a problem or the info necessary to solve an issue yourself – if there’s something that you need to do on your end. With us, you won't ever have to waste a whole day waiting for an answer like you would with lots of other hosting companies.