Though this is not the keyfactor in order to identify a reliable web hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you will be able to get in touch with somebody if you're looking for assistance. The telephone support for hosting services may vary from common to professional, thus the issues which can be resolved through a phone call vary depending on the supplier. Usually, these matters are more basic and include billing or 1st level technical issues as more difficult tasks usually require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Still, having the option to call your service provider will save you lots of time and efforts for the numerous small issues that may eventually show up when you manage your web hosting account.

Phone Support in Web Hosting

If you decide to employ one of our Linux web hosting, you will be able to talk with our support team over the phone for 14 hours every day. We can help you select the proper plan for your web sites because we believe that it's better to discuss this kind of issues with a live person. In case you already have an account, we can assist you with all of your sales/billing questions and general issues, even with some technical troubles that do not need a long time or escalation to an administrator as it is better to open a ticket for time-consuming problems and have the correspondence in one place. We now have phone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you if you have any questions about the semi-dedicated server plans that we offer. Whether you would like to learn more about our plans, you have some billing issue or some general issue, you can call us. Though some more technical troubles could need a support ticket so as to give time to our tech support team to analyze, we are able to assist you with numerous tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in a different country, we also have a global number where you are able to get in touch with us.